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Make sure you know what brand your stepper motors are. This happened to me and it actually says the fix for it in the manual. Kysan AND Automation Technology stepper motors need to have a small tweak in the firmware. I don't have time to go crop an image with exactly what it says in the USER manual ...

Hello from Flower Mound Texas all! I'm a senior in high school and I think I got one of the coolest graduation gifts ever haha, my very own Max V2. I can't wait to figure out what else I did wrong while building it as today I discovered my kit was one shipped with Automation Technology stepper ...